Surfboards may be returned or exchanged, but ONLY under the following conditions:
• 1. The surfboard must NEVER have been ridden, used, waxed or damaged in any way by the customer.
• 2. Customer is responsible for all shipping and custom (if apply) charges to return or exchange the surfboard.
• 3. A $50 restocking fee will be charged for all returned surfboards.
• 4. The surfboard must be returned or exchanged within 10 business days of initial purchase. *We strongly recommend insuring all returned or exchanged orders. We are NOT responsible for returned surfboards that have been damaged or lost in transit.
We will happily exchange or refund any item found to be defective or incorrect. For these items, we will incur the cost of the return shipping charges.
To obtain a prepaid return label, please email us at firstname.lastname@example.org
Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as SEUR, UPS or TNT. Please allow 3 business days for us to receive and process your order. Adjustments to credit cards will be made within 2 billing cycles. For questions or comments please email us at: email@example.com
We appreciate your business and are happy to provide you with the highest quality product and customer service!